The Returns Function (available only with Keystroke Advanced licenses) is used to quickly accept returns of items from previous Sales Invoices.
If using a license other than Keystroke Advanced:
When a Customer returns an item, the return is managed using a type of Sales Transaction.
Use a new Sales Invoice.
On the Invoice, enter the item being returned.
Enter the quantity as a negative number.
For example, if the Customer is returning three units of an item, enter the quantity as -3.
Do not change the Price.
The Amount and Total are automatically displayed as negative numbers because the quantity was entered as a negative number.
Handling returns using this method correctly adjusts Inventory, Customer reports, Sales reports, and provides a permanent record of the return transaction.
Follow store policy regarding the tendering for returns.
NOTE: Do not use Credit Memos to credit Customers for returned items.
See:
Returns Function - available with Keystroke Advanced only
Returns: To Vendors